Gleamstan

*** 15% discount on order value of Rs.2500 ***

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FAQ

 

Shopping at Gleamstan is easy:

– If you know what you are looking for, use the CLOTHING, BAGS and ACCESSORIES links.

– Once you have found an item, select your size and colour click on the ‘ADD TO CART’ button underneath each item and add on more products and quantities.

– Review the items in your shopping bag by clicking the ‘BUY NOW’ button at the button of the page or 🛒 CART button at the above of your page. You can use the ‘REMOVE FROM CART’ to delete items from your shopping cart.

– Click on ‘PROCEED TO PURCHASE’ to complete your order.

Yes. You can browse through the collection without creating an account and select merchandise you like. But, to be able to buy, you need to set up an account which is a fairly easy process.

Register with us and you’ll be able to enjoy the following benefits through your Gleamstan.com account:

– Track your orders and review past purchases

– Request your return or exchange directly from your account

– Save your address and card details so you can shop even quicker next time

– Manage your account details, address book from your account.

– To create an account, simply click on ‘SIGN IN’ and then ‘REGISTER NOW’ to fill in your details.

If you have forgotten your password, click here to change it or follow the ‘FORGOT PASSWORD’ instructions on the SIGN IN page

As an authorized online distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic. Please note that we are unable to comment on the authenticity of any items not purchased from Gleamstan.com

All products are sold by the international sizing scheme used by the designer. To convert this to your usual size, simply click on the ‘size chart’ link which you will find on the footer.

Where an item runs small or large to size, this will be identified within the ‘size chart’ tab on footer section. In addition, our customer care team can answer all your questions on sizing and fit – simply email wecare@gleamstan.com for advice.

While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.

All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping cart, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email wecare@gleamstan.com to find out if there is a backorder for that item (you will need to be a registered user).

We accept Visa, Mastercard and other Indian payment gateways and bank credit and debit cards. We also have Pre Payment by Net Banking options. Please note that we do not accept any other methods of payment apart from those listed above.

At Gleamstan.com, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company. You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at Gleamstan.com.

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.

There are two ways to remove previously saved credit card details:

– Edit or add new shipping or billing address.

There are two ways to remove previously saved credit card details:

– Edit or add new shipping or billing address.

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of order placement. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS.

We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Gleamstan.com is not responsible for any delays caused by destination authorities clearance processes. Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS. If you are not registered, sign up now so you can track future orders.

Due to domestic and international trading agreements and regulations, Gleamstan.com is obliged to adhere to particular shipping restrictions. If you add a product to your shopping cart that we are not permitted to ship to your state, the site may prompt you to remove it. To proceed with purchasing this item, you would need to ship it to a different destination address. For more information, please read our SHIPPING INFORMATION.

For Indian Customers.

Product prices displayed are inclusive of all taxes.

For International Customers.

Product Prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.

All items are insured against theft and accidental damage whilst in transit from Gleamstan.com to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

Gleamstan.com, like offline shops, offers seasonal sales. There are links to the SALE page from the CLOTHING, BAGS and ACCESSORIES pages in the top navigation bar. Please note that Gleamstan.com cannot guarantee that its prices will be equivalent or equal to offline boutiques when they go on sale. Also, due to the exclusive nature of our stock, we can’t guarantee that an item will still be available for purchase late in the season.

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. To register at Gleamstan.com, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order. Please note that Gleamstan.com may use your contact details to inform you of the latest arrivals from your favourite designers and fabulous new services via email. If you would prefer not to receive these updates, please email wecare@gleamstan.com Click here to read our PRIVACY POLICY in full.

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. Registered customers who have cookies enabled will be automatically recognized when they visit Gleamstan.com – your name will appear in a welcome message at the top left hand corner of the website. You will be able to access your Wish List and then add or move items, register interest for pieces not yet in stock or request item updates without signing in to your account. When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order.

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